While using Automated Application Converter (AAC) to automatically repackage setup packages, one may see the error message -> 'Error 13017 reverting virtual machine to snapshot AutoRepack_Base'.
Q211895: ERRDOC: Error 13017 reverting virtual machine to snapshot AutoRepack_Base
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Q213246: ERRDOC: Error 0013 reverting virtual machine to snapshot AutoRepack_Base
After performing the initial setup tasks to use Automated Application Converter(AAC), upon using AAC, the following error occurs:
Virtual Machine: VIX Error: 13
Error 0013 reverting virtual machine to snapshot AutoRepack_Base
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Q211894: ERRDOC: Error 13003 reverting virtual machine to snapshot AutoRepack_Base
While using Automated Application Converter (AAC) to automatically repackage setup packages, one may see the error message -> 'Error 13003 reverting virtual machine to snapshot AutoRepack_Base'.
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Q111764: ERRDOC: Activation Error 20675
When attempting to activate the full version of InstallShield or AdminStudio using your product serial number, the following error occurs:
Error 20675: The number of verifications allowed for this account has been exceeded. It has been used on more systems than allowed.
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Q112454: HOWTO: Log the Opening of the InstallShield IDE
This article describes the steps to generate a log file of the InstallShield Installation Developer Environment (IDE) start up process. This log can be useful to assist in trouble shooting InstallShield IDE initialization problems.
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Q206118: HOWTO: Import packages into AS 11.0 Catalog using Windows PowerShell
This article discusses how to use the AdminStudio 11.0 Platform API to import existing packages into the AdminStudio Application Catalog using Windows PowerShell.
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Q207770: HOW TO: Register for an Online Support Account (eService)
This document provides steps on creating a Flexera Software Online Support Account (eService).
With a valid maintenance plan number or contract ID number, you may create a Flexera Software Online Support Account (eService) to manage your support incidents and interact with Technical Support Engineers as well as submit, update, and check the real-time status of your requests using our web-based support portal. In addition, you may also do the following:
• Attach log files, images, and small sample projects
• Review all support incidents submitted from your company for your specific location
• Access all support resources - Knowledge Base articles, Documentation, Product User Guides, and more - in one convenient location
• View your registered Flexera Software products and maintenance plans
Notes: Flexera Software eService makes use of cookies. Please make sure cookies are enabled in your browser before entering Flexera Software eService. Also, the eService Web-based support system was designed for XGA resolution at 1024x768 or higher. If you are using a lower resolution, please change your resolution to at least 1024 x 748 prior to signing into eService. Flexera Software eService is subject to maintenance and other reasonable downtime requirements.
Notes: Flexera Software eService makes use of cookies. Please make sure cookies are enabled in your browser before entering Flexera Software eService. Also, the eService Web-based support system was designed for XGA resolution at 1024x768 or higher. If you are using a lower resolution, please change your resolution to at least 1024 x 748 prior to signing into eService. Flexera Software eService is subject to maintenance and other reasonable downtime requirements.
Internet Explorer 8 and later users: Please make sure to add the Flexera Software eService website (http://support.flexerasoftware.com) to the Compatibility View Settings and enable the Compatibility View.
A valid Maintenance Plan number or Contract ID number is required to establish an account. Please see the Additional Information section for more details.
If you do not currently own a maintenance plan, please contact our Sales Department for more information.
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Q210190: Web Reports and Report Center output result in discrepancies
Workflow Manager 6.0 is intended to support AdminStudio 11.5. As there are different release dates, enhancements and fixes are can be introduced after another product has been released. In this case, the ReportDefinition files have been improved in AdminStudio 11.5 but these updates are not reflected in Workflow Manger 6.0.
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Q213733: INFO: Changing Your Product and License Center Profile Information
This article includes the necessary steps to change your Profile information.
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Q211843: INFO: Warning About the File sysdrvr.exe
'sysdrvr.exe' is a running process on the machine that now no longer appears to run as expected.
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Q213899: HOWTO: Return a License in the Product and License Center
This article explains how to return a license in the Product and License Center.
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Q214185: HOWTO: Create a Login ID for Accessing the Product and License Center
This article provides information on how to create a Login ID for logging in to the Flexera Software Product and License Center system.
To create a Login ID, you must have your Account ID, Product Serial Number, or Order Number. This information is listed in the order confirmation email sent the person who purchased one of the following Flexera Software products:
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AdminStudio 11 Enterprise
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AdminStudio 11 Professional
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AdminStudio 11 Standard
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AdminStudio Virtual Desktop Assessment
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App Portal
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InstallAnywhere 2011
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InstallAnywhere 2012
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InstallShield Premier (versions 2011 and above)
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InstallShield Professional (versions 2011 and above)
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InstallShield Express (versions 2011 and above)
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InstallShield Standalone Build (versions 2011 and above)
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InstallShield 2012 Collaboration
If you do not currently have access to the confirmation email, try retrieving the required information from your company's purchasing agent.
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Q204907: Service Pack 2 for AdminStudio 10.0
This article covers some of the customer issues that AdminStudio 10 Service Pack 2 fixes.
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Q204516: Service Pack 1 for AdminStudio 11.0
The AdminStudio 11.0 Service Pack 1 addresses the following issues:
|
Issue Number |
Issue Summary |
| IOA-000066731 |
A new parameter, CapturedUsingVersion, has been added to the [BuildOptions] section of the package.ini file (which is generated when the ThinApp application is built) to indicate the version of ThinApp that was used to originally capture the package. This parameter is required when using ThinApp 4.6.2.
Possible values are: CapturedUsingVersion=3.X |
| IOA-000068406 | InstallShield 2011 does not launch after you upgrade AdminStudio 10.0 to AdminStudio 11.0. |
| IOA-000068410 | When using Windows Authentication, you are unable to import packages from the Application Catalog into Automated Application Converter. Connection to the Application Catalog fails. |
| IOA-000068620 | When a Windows Installer package is reimported into the Application Catalog, the value in the Install Command Line field on the Programs subtab of the Deployment Data tab of the Application Manager Package View is not being updated with the latest software ID tag transform information. The software ID tag transform information should be added to the TRANSFORMS= property. |
| IOA-000068836 | Due to a bad context location that is set when AdminStudio publishes a package to Microsoft System Center 2012 Configuration Manager, published packages fail when you attempt to install them on Configuration Manager client machines. |
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Q212423: ICE104
ICE104 (Internal Consistency Evaluators) is related to the tables MsiLockPermissionsEx and LockPermissions. This will occur when both of these tables exist in the built database.
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Q205425: HOWTO: Specify a Different 'Options.ini' File to Automated Application Converter Tool
This article discusses how to specify an alternate options.ini file to be used with the Automated Application Converter (AAC) tool.
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Q208207: Obtaining WiseScript Package Editor and Standalone Repackager
WiseScript Package Editor is an application development tool that enables you to create and edit installation packages that are built with the WiseScript scripting language. Use WiseScript Package Editor to edit and refine installations that you have imported from legacy installations, or that you have re-created with SetupCapture or ApplicationWatch.
WiseScript Package Editor is available to users of AdminStudio 11 and later who purchased an AdminStudio for Symantec license.
Repackager is a tool that assists with converting legacy installations into Windows Installer packages that you can customize and distribute according to your organization's needs.
This article explains how eligible users can obtain WiseScript Package Editor and the standalone version of Repackager.
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Q201149: ERROR: Retrieving the COM class factory for component with CLSID {0E59F1D5-1FBE-8FF2-00A0D10038BC} failed due to the following error: 80040154
On logging onto the AdminStudio Enterprise Server (AES)/Workflow Manger (WFM) through Internet Explorer, one may see the error -
Server Error in '/' Application.
Retrieving the COM class factory for component with CLSID {0E59F1D5-1FBE-8FF2-00A0D10038BC} failed due to the following error: 80040154
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Q112546: HOW TO: Verbosely Log a Command Line Build
When building an InstallShield project from the IDE, command-line build or standalone build, it may be helpful to get more information if a build error occurs. This article explains how to verbosely log the build process to obtain more information.
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Q200867: INFO: Troubleshooting InstallShield 2010 and Later Activation Issues
InstallShield requires activation within 21 days of first launching it. Activation is a process that needs to be performed periodically. This article provides some troubleshooting tips for the activation process.
For an explanation of activation-related concepts and terms, as well as specific timeframes and other details for activation of node-locked licenses of InstallShield, see Knowledge Base article Q200878.
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